Store Policy

Return Policy


Items bought on ShopUptownGal.com will gladly be accepted for a refund within 14 days of the delivery date. All merchandise must be received back in its original form. Clothing must not be worn, altered, damaged, free of any stains, odors, self tanner, pet hairs, or distinct smells including deodorant and perfume. Refunds will be issued in the form of a store credit, excluding shipping and handling costs. All tags must be attached when returned. 

Please note that all Sale items, BOGO items, Black Friday/Cyber Monday Sale items, EOS Sale Items, Masks, Accessories, Swimwear, Face masks  and Intimates are FINAL SALE. If such items are returned a $30.00 fee will be charged and the items will be returned to you.

Orders can only be canceled or edited if they are not in processing. Most orders are in processing within 3 hours of purchase. Please reach out to customer support at info@shopuptowngal.com to see if your order can still be edited or canceled. Cancel order requests will alsoincur a $30 restocking fee. 

In the event your item is damaged or defected [we're deeply sorry!] Please contact us within 3 days from the date of delivery and we will gladly assist you.  We will do our best to replace any damaged item that is still in stock.  If the item is out of stock, we will process a full refund on the item.

Any international returns received later than 60 days from the order date will be returned back to the sender. 

Wish to process a Return? Click here to start your return request

Any questions regarding your order can be sent to info@shopuptowngal.com

Shipping and Handling

We ship worldwide. After your order is placed there is a processing time of 24-48 business hours. Once your order ships a confirmation email will be sent to you to with detailed tracking information.  Please note that while we don't foresee any delays after the parcel has shipped these events may occur. Please contact us in the event our carrier is delayed and we will be happy to help locate the parcel for you.

We have the following shipping options within the United States:

Standard Shipping | 3-5 Business Days | $10
* no signature required
Express Shipping | 2 Business Days | $20
* no signature required
Order cutoff 1:00pm PST. Orders placed will be shipped out the same day or following business day. 
Next Day Express | 1 Business Day | $40
* no signature required
Order cutoff 10:00am PST. Orders placed after 10:00am PST will be shipped out same day and delivered next business day.

International Shipping Policy

APC Postal Logistics | 7-14 Business Days Duties & Taxes Prepaid

Both shipping costs are calculated based on geographical location of delivery address and total weight of parcel. Please follow checkout options to receive your calculated rate and estimated delivery time. Please note customs fees may apply for shipments according to local legislation. Uptown Gal does not enforce these fees, therefore we are not able to waive fees upon delivery. Failure to pay customs fees will result in the parcel being sent back to us in which the shipping and handling fees are non refundable.  Please check with your local courier for more information on how COVID-19 directly effects your shipments with us.